Payment FAQs

What are the payment options available on MyBorosil?

We accept all major credit cards (American Express, MasterCard, Visa, Diners Club and JCB cards), debit cards issued by over 50 banks, and Internet Banking option with over 45 banks in India.

To pay using your credit/debit card at checkout, you will need your card number, expiry date and three-digit CVV number (found on the back of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

How safe is it to use my credit card on the website?

Your online transaction on MyBorosil is secure with the highest levels of transaction security currently available on the Internet. We use 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. We do not store your information on our servers.


What happens if my transaction fails and my card/account is not charged?

If your card / account is not charged, you can safely retry your payment we will not double charge you.


Why am I being asked to enter a 3D Secure Password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank's website.


What is pending verification/Why is my order in pending verification status?

Sometimes due to a network lag at the payment gateway or banks end, your payment does not reach us immediately.

If the amount has been debited from your account, you might need to wait for up to 3 working days for the payment to be confirmed to us by your bank. If the payment has not been debited from your account, please call us to cancel your pending order and complete the purchase of your chosen item.

Please call us if you have any questions related to payments pending verification and we will be happy to help.

I have not received my order acknowledgement or dispatch notification email.

Please make sure that the email address on your order is correct and that the email has not been directed to a spam folder. Please contact us on myborosil@borosil.com or call us at 022-67406504 to notify us about the same.